Frequently Asked Questions

Orders with a merchandise subtotal of $40.00 or more ship free via standard USPS within the United States. Below $40, live USPS rates are calculated at checkout based on your ZIP code and the weight of your order. The subtotal is figured before tax and does not include the shipping charge.

Orders are processed within 1–2 business days (Monday to Friday, excluding holidays). After that, USPS Ground Advantage takes 2–5 business days, Priority Mail 1–3, and Priority Mail Express 1–2.

Yes — checkout currently accepts addresses in the United States, Canada and Mexico. Rates for Canada and Mexico are calculated at checkout. Free shipping over $40 applies to U.S. orders.

A confirmation email with a tracking number is sent as soon as your order ships. If it has not arrived, check your spam folder or email info@luxsive.com.

Yes, within 30 days of receiving your order. The item must be unused, in its original condition and original packaging, and you will need your receipt or proof of purchase.

No. Opened or used grooming products cannot be returned for hygiene reasons. Gift cards and sale items are also non-returnable unless defective.

Email info@luxsive.com straight away with photos. We will replace the item or issue a full refund.

Email info@luxsive.com with your order number and reason. We respond within 2 business days with instructions. Once we receive and inspect the item, refunds are processed to your original payment method within 5–10 business days.

The Shiny Pomade and Matte Clay are both 3.4 oz. (96g), which meets the TSA 3-1-1 carry-on limit — so they will not be confiscated at security.

Yes. Luxsive products are not tested on animals.

Yes — the 2 in 1 Shampoo / Beard Wash is sulfate and paraben free. It contains tea tree extract and zinc pyrithione, which is why it works well for dry or flaky scalps.

Yes, both are formulated as 2-in-1 products for scalp hair and facial hair. Beard hair is coarser than scalp hair and strips more easily, which is why conditioning it matters.

Pomade gives shine and a sleek, polished finish. Matte clay gives strong hold with no shine and a natural, textured look. Fine hair usually does better with clay; thick hair often prefers pomade. There is a full breakdown in Pomade vs. Matte Clay.

Luxsive is based in Coral Gables, Florida, and the range is formulated by David Uribe, a licensed barber and cosmetologist.